FAQ
Clear answers before you start.
The important details about plans, traction moves, credits, feedback, and account control.
Can I use BuildTraction for free?
Yes. Free includes up to three Traction Brain moves each month, your three most recent recommendations, basic insights, and limited AI assistance. Your allowance resets monthly.
What does BuildTraction Pro include?
Pro is $19 per month and unlocks continuous Traction Brain recommendations, complete recommendation history, advanced insights and action-impact details, more AI preparation, and multiple products, subject to reasonable fair-use safeguards.
How do I cancel Pro?
Open Billing in your workspace and choose Manage subscription. Cancellation normally takes effect at the end of your current billing period, so you retain Pro until that date.
Can I request a refund?
Subscription charges are generally non-refundable after Pro access is provided. We review duplicate or incorrect charges, undelivered Growth Credits, unused purchased credits, and rights required by law. See the Refund Policy for the complete terms and contact instructions.
Are Growth Credits included with Pro?
No. Growth Credits and Pro solve different needs. Pro unlocks BuildTraction intelligence and workflow features; Growth Credits remain the internal units used for bounty rewards and product boosts.
What are Growth Credits?
Growth Credits are internal units used to reserve bounty rewards and purchase product boosts. They are not money and cannot be withdrawn or transferred.
How do I earn credits?
Complete an open bounty thoughtfully. When the creator approves your submission, the reserved reward is added to your balance.
What happens after I start a bounty?
Your place is reserved for 45 minutes. Visit the product and submit every answer before the timer expires. If it expires, you can start again later when capacity is available.
Why can a creator reject feedback?
A creator may reject a response that does not complete the published task, lacks sufficient effort, or violates the rules. A rejection requires a reason and remains in the review history.
Can I publish feedback as a testimonial?
Not automatically. Feedback can be used internally to improve a product. Obtain separate permission before publishing a participant's name or words as marketing.
What does supporting a product do?
Support is a community signal that helps founders see which products are resonating. It is not an investment, purchase, endorsement, or guarantee.
What does a product boost guarantee?
A boost buys the stated placement and impression goal inside BuildTraction. It does not guarantee clicks, signups, customers, revenue, or search ranking.
Can I report a product or user?
Yes. Use the contact page, choose the abuse-report option, and include the relevant page URL and context.
How do I export, correct, or delete my data?
Signed-in users can create a reviewed request from account settings. Privacy requests can also be submitted through the contact page.
Still need help? Contact support.
